We specialize in high-quality, anti-tarnish, waterproof stainless steel jewellery. Our designs are enhanced with stunning zircon and lab-grown stones, ensuring durability and style. We also plan to introduce sterling silver to our collection soon!

To keep your jewellery in the best condition, avoid exposure to harsh chemicals, perfumes. Clean your pieces with a soft cloth to maintain their shine and luster.

Absolutely! Our jewellery is perfect for daily wear. Thanks to the anti-tarnish and waterproof properties, you can wear them confidently every day, whether you're at work, running errands, or enjoying leisure activities.

Yes, we focus on offering high-quality jewellery that is both stylish and affordable. The designs are perfect for those looking for durable, pocket-friendly options without compromising on style.

Customers must initiate any return or refund request within 10 days of delivery. Requests raised after this period will not be eligible for a refund. To initiate a request, please log in to your account and contact us via website chat, or email us at care@velvetandgems.com with your order number and registered email address. Once your request is submitted, we will arrange a doorstep pickup. All products come with a 30-day warranty. If your item is damaged or defective within this period, you may request a replacement (subject to availability). We will provide the same product or a suitable alternative of equal value. For requests made after 10 days but within 30 days of delivery, only exchanges will be supported in cases of damage or defects under our warranty policy. Refunds will not be applicable in such cases. If you have any concerns, feel free to reach out — we’re always happy to help.

We are currently operating within the United Kingdom but are excited to announce that we will soon be expanding to other countries! If you'd like to see our products available in your region, we’d love to hear from you. Simply fill out the form in the "Forms" in the Contact section and let us know where you're located. Your feedback helps us plan our next steps, and we can’t wait to bring our collections to more customers worldwide!

You can reach our customer service team via email at care@velvetandgems.com You can also fill the "Form" under Contact section during our business hours. We aim to respond to all inquiries within 24-48 hours.